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Kasava offers flexible pricing plans to match your team’s needs. Manage your subscription from the Billing settings.

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Accessing Billing

To access your billing settings:
  1. Click your avatar in the sidebar
  2. Select Settings
  3. Click Billing in the left navigation

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Plans

Kasava offers three plans designed for different needs:

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Free

Perfect for small teams and evaluation:

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Professional

For growing teams needing more power ($35/seat/month):

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Enterprise

Custom solutions for large organizations:
Contact sales@kasava.io for Enterprise pricing and custom requirements.

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AI Credits

Kasava uses a credit-based system for AI-powered features like chat, code analysis, and document generation.

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How Credits Work

Credits are always rounded down in your favor. If you use 999 tokens, that’s 0 credits, not 1.

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Credit Balance

The Credit Balance card on your Billing page shows:
  • Current balance - Credits available to use
  • Monthly allocation - Credits included with your plan
  • Credit sources - Breakdown by source (subscription, purchased, promotional)

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Buying Additional Credits

Need more credits? Purchase refill packs with volume bonuses: To purchase credits:
1

Open Billing

Go to Settings → Billing
2

Click Buy Credits

Click the “Buy Credits” button on the Credit Balance card
3

Select Amount

Choose a credit package
4

Complete Payment

Complete the checkout via Stripe

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Auto-Refill (Pro and Enterprise)

Ensure you never run out of credits by enabling automatic refills:
1

Open Auto-Refill Settings

Navigate to the Auto-Refill Settings card on the Billing page
2

Enable Auto-Refill

Toggle the “Enable auto-refill” switch
3

Set Threshold

Configure when to trigger a refill (e.g., when balance drops to 500 credits)
4

Choose Refill Amount

Select the refill package (10,10, 25, 50,or50, or 100)
5

Set Spending Cap (Optional)

Optionally limit monthly auto-refill spending
6

Save Settings

Click “Save Changes”
Auto-refill is only available on Professional and Enterprise plans. A valid payment method is required.

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Free Trial

New users can start a 14-day free trial of the Professional plan:
1

Go to Billing

Navigate to Settings → Billing
2

Find Professional Plan

Locate the Professional plan in the Available Plans section
3

Start Trial

Click “Start 14-Day Free Trial”
4

Enjoy Full Access

Get complete access to all Professional features for 14 days

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Trial Details

  • Duration: 14 days from activation
  • Access: Full Professional plan features
  • No card required: Start your trial without entering payment details
  • Cancel anytime: No obligation to continue after the trial
Free trials are one-time per organization. After your trial ends, you’ll need to subscribe to continue using paid features.

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Current Plan

When you have an active subscription, the Billing page displays:

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Plan Card

Shows your current plan name and monthly cost per seat.

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Status Card

Displays whether your subscription is:
  • Active - Subscription in good standing
  • Trial - Currently in a free trial period
  • Cancellation pending - Set to cancel at period end

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Billing Card

Shows your next payment date and whether auto-renewal is enabled.

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Usage Metrics

The Usage section shows your current consumption against plan limits: Each metric displays:
  • Current usage / Limit
  • Visual progress bar
  • Percentage used
When usage approaches limits (80%+), you’ll see warning indicators. Consider upgrading your plan before reaching 100%.

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Subscription Management

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Upgrading Your Plan

1

Open Billing

Go to Settings → Billing
2

Find Desired Plan

Scroll to the Available Plans section
3

Click Subscribe or Upgrade

Click the action button on your chosen plan
4

Complete Checkout

Enter payment details via Stripe
Upgrades take effect immediately. You’ll be charged a prorated amount for the remainder of your billing period.

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Downgrading Your Plan

  1. Navigate to Settings → Billing
  2. Click on a lower-tier plan
  3. Confirm the downgrade
Downgrading may disable features and reduce limits. Review what’s included in each plan before downgrading. Downgrades take effect at the end of your current billing period.

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Managing Your Subscription

Click Manage Subscription in the Payment Methods section to:
  • Update your payment method
  • View billing history
  • Download invoices
  • Cancel subscription
This opens the Stripe Customer Portal where you can manage all aspects of your subscription.

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Canceling Your Subscription

To cancel:
  1. Go to Settings → Billing
  2. Click Manage Subscription in Payment Methods
  3. In the Stripe portal, click Cancel subscription
  4. Confirm cancellation
After cancellation:
  • You retain access until the current billing period ends
  • Your data is preserved
  • You can resubscribe anytime

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Limits and Overages

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What Happens at Limits

When you reach plan limits:

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Free Plan Quotas

Free plan users have monthly quotas for AI features:
When you exceed a quota on the Free plan, that feature is blocked until the next monthly reset. Upgrade to Professional for unlimited access to all AI features.

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Troubleshooting

Check that your card details are correct and you have sufficient funds. Try a different payment method or contact your bank.
Credit purchases may take a few moments to process. Refresh the Billing page. If credits don’t appear within 5 minutes, contact support@kasava.io.
Try signing out and back in, or refresh the page. Feature access should update immediately after upgrade confirmation.
Contact support@kasava.io within 30 days of charge. Refunds are processed within 5-10 business days.

Organization

Organization management

Settings

Account configuration