Customer Signals - Kasava

Stop guessing what customers want. The Agent aggregates feedback from support tickets, call transcripts, feature requests, and other sources into synthesized signals you can act on.

What You Get

A Customer Signals card showing:

Synthesized themes — recurring requests grouped by topic
Signal source — where each piece of feedback came from
Impact level — how many customers are affected
Synthesis — AI-generated summary of what customers are really asking for

Example Prompts

What you ask	What you get
”What are customers asking for?”	Synthesized customer signals
”Show customer feedback about onboarding”	Filtered signals on a topic
”What’s the most requested feature?”	Top signal by frequency/impact
”Any negative signals this week?”	Recent pain points

Why It Matters

Customer feedback is scattered everywhere — Intercom, Gong calls, GitHub issues, Slack messages. The Agent pulls it together so you can see patterns, not individual complaints. Build what customers actually need, not what you assume they need.

Combine with feature planning: “What are customers asking for and how hard would those features be to build?”